Customer Terms and Conditions of Carriage 2026

Britlith Ltd

Unit 1 Saffrons Cross

Bodenham

Herefordshire

HR1 3LE

These Terms and Conditions apply to transport, courier, delivery and associated services provided by Britlith Ltd to the person or business requesting the service (“the Customer”).

By placing a booking, accepting a quotation or instructing Britlith Ltd to collect or carry goods, the Customer agrees to these Terms and Conditions.

Bookings and Quotations

All bookings are subject to availability and acceptance by Britlith Transport.

Quotations are based on the information supplied by the Customer, including the collection and delivery locations, dimensions, weight, nature of the goods and any special requirements.

Britlith reserves the right to amend the price where:

  • the information supplied by the Customer is inaccurate or incomplete;
  • the weight, dimensions or nature of the goods differs from that declared;
  • additional waiting time, labour or equipment is required;
  • the collection or delivery address changes;
  • additional collections or deliveries are requested; or
  • circumstances arise that materially change the service originally quoted.

Unless expressly agreed otherwise in writing, quoted delivery times are estimates and are not guaranteed.

Customer’s Responsibilities

The Customer must provide accurate and complete information relating to the consignment and must notify Britlith of any special handling, access, security or delivery requirements before the booking is accepted.

The Customer is responsible for ensuring that:

  • goods are properly and safely packaged for road transport;
  • goods are correctly labelled;
  • the weight and dimensions provided are accurate;
  • the goods can legally and safely be transported;
  • appropriate collection and delivery access is available;
  • all necessary documentation is supplied; and
  • Britlith is informed of any unusual, fragile, hazardous or high-value goods before collection.

The Customer must not request Britlith to carry goods where doing so would cause the vehicle or driver to breach any applicable road transport, health and safety or other legal requirements.

Loading and Unloading

Unless otherwise agreed in writing, the Customer or consignor is responsible for ensuring that goods are safely presented and available for collection.

The consignee is responsible for being available to receive the goods and for providing reasonable and safe access for delivery.

Where Britlith personnel assist with loading or unloading, the Customer must provide a safe working environment and disclose any risks associated with the premises or goods.

Britlith may refuse to load, transport or unload goods where our driver reasonably considers that doing so would be unsafe, unlawful or could damage the vehicle, goods or property.

Packaging

The Customer is responsible for ensuring that goods are adequately packaged and secured to withstand the normal conditions of road transport.

Britlith shall not be responsible for loss or damage caused wholly or principally by inadequate, unsuitable or defective packaging provided by the Customer, consignor or another third party.

Restricted and Prohibited Goods

The Customer must obtain Britlith’s written agreement before requesting transport of:

  • hazardous or dangerous goods;
  • chemicals;
  • medicines requiring controlled conditions;
  • fragile goods;
  • high-value goods;
  • jewellery, precious metals or precious stones;
  • cash or negotiable instruments;
  • works of art or antiques;
  • temperature-controlled goods;
  • perishable goods; or
  • any goods requiring specialist handling.

Britlith may refuse any consignment that it considers unsafe, unlawful or unsuitable for transport.

Illegal goods must not be presented for carriage under any circumstances.

Collection and Delivery Times

Britlith will use reasonable endeavours to collect and deliver goods within the agreed or estimated times.

However, collection and delivery times may be affected by circumstances outside our reasonable control, including:

  • traffic congestion;
  • road closures;
  • accidents;
  • severe weather;
  • vehicle breakdowns;
  • strikes or industrial action;
  • delays at customer or consignee premises;
  • security procedures;
  • port or border delays;
  • customs inspections; and
  • other events beyond our reasonable control.

Unless expressly agreed otherwise in writing, time is not of the essence.

Britlith shall not be responsible for indirect or consequential losses arising solely from reasonable delays outside our control.

Waiting Time and Failed Collections or Deliveries

Additional charges may apply where a driver is required to wait beyond the agreed or reasonable loading or unloading period.

Additional charges may also apply where:

  • goods are not ready for collection;
  • the collection or delivery address is incorrect;
  • nobody is available to accept delivery;
  • access is refused or unavailable;
  • additional delivery attempts are required; or
  • goods must be returned, redirected or stored.

Any applicable additional charges will be based on the circumstances of the particular delivery and the rates agreed with the Customer.

Proof of Delivery

Britlith may obtain proof of delivery by signature, name, photograph, electronic confirmation or another appropriate method.

Where delivery is made to a business premises, warehouse, construction site or other commercial location, delivery to an authorised employee, representative, reception area, goods-in department or other person reasonably appearing authorised to accept the goods shall normally constitute delivery.

Any specific delivery instructions must be provided before delivery.

Loss or Damage

Britlith will exercise reasonable care while goods are in our custody and control.

The Customer must notify Britlith as soon as reasonably possible if goods are lost or damaged.

Where damage is visible at the time of delivery, the Customer or consignee should record the damage on the proof of delivery wherever reasonably possible and take photographs of the packaging and goods.

Britlith shall not be responsible for loss or damage arising from:

  • inadequate or unsuitable packaging;
  • inherent defects or characteristics of the goods;
  • incorrect information supplied by the Customer;
  • normal wear, leakage, deterioration or wastage;
  • loading or unloading carried out entirely by the Customer, consignor or consignee;
  • failure by the Customer to disclose that goods require specialist handling; or
  • circumstances that Britlith could not reasonably have prevented despite exercising reasonable care.

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

Limits of Liability

Unless a different level of liability has been expressly agreed in writing before collection, Britlith’s liability for loss of or physical damage to goods shall be limited to a reasonable amount having regard to the nature of the service, the value declared by the Customer and the insurance arrangements applying to the carriage.

Customers must declare goods of unusually high value before booking so that appropriate transport arrangements and, where available, additional insurance can be considered.

Britlith shall not be responsible for loss of profit, loss of business, loss of production, loss of opportunity or other indirect or consequential losses except where such liability cannot lawfully be excluded.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

Insurance

Britlith maintains insurance appropriate to its transport operations.

This does not necessarily mean that the full commercial or replacement value of every consignment is insured.

Customers carrying high-value or commercially sensitive goods are responsible for discussing the value and required insurance cover with Britlith before collection and should maintain their own goods-in-transit or other appropriate insurance where necessary.

Claims

Any claim for loss, damage or incorrect delivery must be made in writing and should include:

  • the booking or consignment reference;
  • collection and delivery details;
  • description of the goods;
  • details of the alleged loss or damage;
  • photographs where applicable;
  • evidence of the value of the goods; and
  • any other information reasonably required to investigate the claim.

Customers should notify Britlith of claims as soon as reasonably practicable after discovering the loss or damage.

Britlith must be given a reasonable opportunity to investigate any claim and, where appropriate, inspect damaged goods and packaging.

Subcontractors

Britlith may use carefully selected subcontractors or other transport providers to perform all or part of a transport service where operationally necessary.

These Terms shall continue to apply where a subcontractor is used, subject to any mandatory law or international convention applicable to the carriage.

International Transport

Where goods are transported internationally by road and the Convention on the Contract for the International Carriage of Goods by Road (CMR) applies, the carriage and liability of the parties shall be governed by the CMR Convention to the extent that its provisions are mandatory.

The Customer is responsible for providing accurate customs, commercial and commodity information and all documentation required for import or export unless Britlith has expressly agreed in writing to provide those services.

The Customer remains responsible for duties, taxes, customs charges, permits and restrictions relating to the goods unless otherwise agreed in writing.

Cancellation

Customers should notify Britlith as soon as possible if a booking needs to be cancelled.

Britlith reserves the right to charge a reasonable cancellation fee where a vehicle, driver or subcontractor has already been allocated or dispatched.

Where the vehicle has arrived at the collection point, the full or substantially full transport charge may become payable depending on the circumstances.

Payment

Invoices are payable within the payment period agreed between Britlith and the Customer.

The Customer must raise any genuine invoice query promptly.

Britlith reserves the right to charge interest and recover reasonable debt recovery costs on overdue commercial invoices in accordance with applicable law.

Britlith may suspend further services where invoices remain overdue.

Customer Indemnity

The Customer shall be responsible for reasonable losses, costs or liabilities incurred by Britlith arising directly from:

  • inaccurate information supplied by the Customer;
  • dangerous or prohibited goods presented without disclosure;
  • inadequate packaging supplied by the Customer;
  • the Customer’s breach of applicable law; or
  • the Customer’s material breach of these Terms,

except to the extent that such loss was caused by Britlith’s own negligence or breach of duty.

Events Beyond Our Control

Britlith shall not be liable for failure or delay in performing its obligations where caused by circumstances beyond its reasonable control.

These may include severe weather, flooding, fire, road closures, accidents, civil disturbance, industrial action, government restrictions, border disruption, natural disasters, epidemics, failure of infrastructure or other comparable events.

Britlith will take reasonable steps to minimise disruption and keep the Customer informed where practicable.

Changes to These Terms

Britlith may update these Terms and Conditions from time to time.

The Terms applicable to a particular booking will normally be those in force when the booking is accepted unless another version has been expressly agreed between the parties.

Governing Law

Unless mandatory legislation or an international convention provides otherwise, contracts with Britlith Transport shall be governed by the laws of England and Wales.

The courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms, subject to any mandatory legal provisions applying to the carriage.